Thisa Property Searches Limited is a member of the Council of Property Search Organisation and subscribes to the Search Code. As part of that Code we use an Alternative Dispute Resolution service. If you make a complaint and we are unable to resolve it to your satisfaction you may refer the complaint to The Property Ombudsman scheme (web site www.tpos.co.uk, email: admin@tpos.co.uk. We will co-operate fully with the Ombudsman during an investigation and comply with the Ombudsman’s final decision.